General Queries
- Submitting a ticket to Sona
- How do I unlock a roster?
- What are Open Shifts?
- Can I bulk delete shifts?
- Publishing your roster
- How do I submit shifts to payroll?
Using Sona
- Logging absence sub-types
- What are Shift Runs?
- How do dashboards work?
- How do I ensure staff get paid for Absences?
- Can I drag and drop shifts?
- How do I add shifts from the People we Support view?
Employee Management
- Changing an Employee's Primary Location
- How do I rehire a terminated employee?
- How do I update Contracted Hours or Rate of Pay?
- Create a new employee
- How do I update an employee's mobile number or email address?
- How do I deactivate or terminate an employee?
Dashboards
- Skills and Attributes Report
- Shift Fulfilment Report
- Absence Dashboard
- Absence Map
- Agency Usage Dashboard
- Audit Logs
Time & Attendance
- What do the flags mean on my rota?
- How do I process a pay query/flag?
- What do the 'pay variants' mean?
- How do I edit a payroll record?
- Do I need to process every pay query/flag?
- Can I filter to view only shifts with clocking in and out flags?