Comms & Engagement

Note: Screenshots in this article use data from our internal demo organisation. Any organisation IDs or user IDs visible in the screenshots reference our demo dataset, not your or any other customer's data.

🎯 Overview

Track how your employees engage with Sona across logins, chats, feed posts, and profile completeness.

This report:

Surfaces login activity by user, location, and login method (App, Kiosk, Web)
Shows chat channel activity, message volume, and participant lists
Surfaces feed post engagement with reactions, comments, and top performers
Highlights which employees haven't uploaded a profile picture

Use this dashboard to:

Spot users who haven't logged in recently and may need a nudge
Measure how chats and feeds are being adopted across locations
Identify your most engaging feed posts and authors
Improve profile completeness across your organisation

➕ Benefits

See engagement and adoption metrics for the whole platform in one place
Drill into login behaviour by employee, location, or login method
Celebrate top contributors and posts with built-in engagement rankings
Spot data-quality gaps like missing profile pictures at a glance

🗂️ Dashboard Tabs

Tab	What it shows	Best for
Login Activity	Active users, login methods, and per-employee login stats	Tracking adoption and identifying inactive users
Chat Activity	Chat channels, messages sent, and participants	Reviewing communication patterns across locations
Users & Profile Pictures	Profile picture completeness across your workforce	Closing data-quality gaps in employee profiles
Feed Activity	Feed posts, engagement metrics, and top performers	Understanding which content lands with employees

Tab switching across Comms & Engagement

Login Activity

See who is actively using Sona and how they're logging in. A Latest Data Sync indicator sits at the top of the tab.

# Of Active Users In The Activity Date Range — the count of distinct users who logged in at least once during the selected date range.
% Of Active Users In The Activity Date Range — the share of users who were active, shown as a progress bar.
# Of Active Users Per Period (Last 12 Months) — a rolling 12-month trend of active users. This card ignores the Activity Date Range filter and always shows the last 12 months, grouped by the Date Aggregation parameter.
Login Method Distribution — a pie chart breaking down logins by source (App, Kiosk, Web, Legacy).
Login Method Distribution By Param — a bar chart breaking down logins by method and a dimension you choose inside the card (Group By).
User Login Stats — per-employee table with First name, Last name, Employee ID, Primary location, Number of chats, Last login, Last logged in on, Active days with a login during the activity date range, and an Activity trend indicator (⬆ Rising / ⬇ Falling) comparing the last 30 days against the previous 30.

Chat Activity

Review chat channel usage and message volume across your organisation. A Latest Data Sync indicator sits at the top.

Total Chats — the count of distinct chat channels in scope.
Total Messages Sent — the total number of messages sent across those channels.
Chats — a detailed table with Chat name, Chat created at, Location, Number of messages, Participants, Number of participants, Owner<s>, and Last message sent at. One-to-one chats are excluded.

Users & Profile Pictures

Spot users without a profile picture so you can prompt them to upload one. A Latest Data Sync indicator sits at the top.

Total Users — the total user count in scope.
% Of Users With Profile Picture — a progress bar showing the share of users with a profile picture uploaded.
Users Without Profile Pictures — a table listing each user missing a picture, with First name, Last name, Employee ID, Location, Contract type, Job title, and Employment start date.

Feed Activity

Understand which feed posts are landing and who's driving engagement. A Latest Data Sync (Feeds) indicator sits at the top.

# Of Posts — total posts created in scope (excluding deleted posts).
# Of Feeds — number of distinct feeds with activity.
Best Performing Post — the single post with the highest combined engagement, shown with the author's name.
Feed Posts Stats — a per-post table covering Post date, Feed, Author location, author details, Post, Number of reactions, Last reaction at, Users who reacted, Number of comments, Last comment at, Users who commented, Total engagement, and rank flags (e.g. 🔥 Most reactions!, 💬 Most comments!, 👑 ULTIMATE POST).
User Engagement Stats — a per-author leaderboard with Total posts, Total reactions, Total comments, Total engagement, Average engagement per post, Best post engagement, and Last post date.

🎛️ Filters

Standard Filters

Location / Parent Location / Grandparent Location — filter by organisational hierarchy
Job Title — filter by employee role
Contract Type — filter by employment contract
Full Name / Employee ID — find a specific employee
Status — employee status (Active, Leaver, Left, Starting Soon, Deactivated). Defaults to Active and Leaver.

Report-Specific Filters

Filter	Default	What it does
Activity Date Range	Past 30 days	Limits Login Activity cards (active users, login methods, User Login Stats) to a window.
Feed name	--	Narrows Feed Activity to one or more feeds.
All Locations Downstream From	--	Includes every location nested under a chosen ancestor in the org hierarchy.
Last Login Method	--	Inside the User Login Stats card on the Login Activity tab, narrows the rows to a specific login source (App, Kiosk, Web).

Dynamic Parameters

The Date Aggregation parameter changes the time grain of the # Of Active Users Per Period (Last 12 Months) trend chart. Options: Daily, Weekly, Monthly. Default: Monthly.

Date Aggregation switching the active-users trend grain

The Group By parameter lives inside the Login Method Distribution By Param card on the Login Activity tab. Open the dropdown inside that card to switch how logins are summarised — by Location, Parent location, Grandparent location, Job title, Contract type, or Employee. Default: Location.

Group By dropdown switching the login method breakdown

💡 Advanced Filtering

The Last Login Method filter lives inside the User Login Stats card on the Login Activity tab. Open its dropdown to narrow the table to users whose last login came from a specific source — useful when you want to see, for example, only Kiosk users or only Web users.

Last Login Method filter inside User Login Stats

📅 Date Filtering

The Activity Date Range filter at the top of the dashboard controls every login-based card on the Login Activity tab, including the active user counts and the per-employee stats. Default: Past 30 days.

Activity Date Range filter changing the active period

The # Of Active Users Per Period (Last 12 Months) chart is the one exception — it always shows a rolling 12-month window regardless of this filter, so you can see longer-term adoption trends. The Chat Activity and Users & Profile Pictures tabs are not date-filtered and reflect the current state of your data.

❗️ Important Definitions

Active user — a user counted as "Active" has logged into Sona at least once during the Activity Date Range (or, for the 12-month trend chart, at least once in the relevant period). It is not the same as Employee Status = Active, which reflects employment state.
Engagement — on the Feed Activity tab, total engagement is the sum of reactions and comments on a post. Deleted reactions and comments are excluded, so totals reflect current sentiment rather than historical activity.

❓ Common Questions

Why are some users missing from User Login Stats?

The table only includes users your account has permission to manage, scoped by Sona's authorisation rules. If you expect to see someone and don't, it's likely a permissions setup rather than missing data — check with your Sona admin.

Why doesn't the "Number of chats" column match what I see on the Chat Activity tab?

The Number of chats column in User Login Stats counts every chat channel that user is a member of, organisation-wide. The Chat Activity tab applies your current Location and hierarchy filters, so its totals can be lower.

🗓️ Data Coverage

Data freshness: Refreshes every 30 minutes via the automated data pipeline. Check the Latest Data Sync indicator on the dashboard for the exact timestamp.

⬇️ Downloading Data

To download the current view as a PDF, click the download button in the top-right corner of the dashboard.
To download an individual chart or table as CSV or Excel, click the download button in the top-right corner of that chart.